These terms and conditions are a binding contract between yourself and Hedonic Productions. AGREEMENT OF THESE TERMS IS EQUIVALENT TO A DIGITAL SIGNATURE ON A CONTRACT. ALL SALES ARE FINAL. CANCELLATION OF AN ORDER IS NOT PERMITTED AFTER THE ORDER IS PROCESSED. If the event is cancelled you will receive a refund minus the Convenience charge WHICH IS NEVER REFUNDABLE. If you encounter any issues at the event, you must contact [Company Email] within 5 business days following the originally scheduled date via a trouble ticket inquiry at in order to request a refund and failure to do so will waive your right to a refund. Not all refund requests will be honored. YOU CAN NOT EXCHANGE ITEMS OF YOUR ORDER PURCHASED FOR OTHER ITEMS FROM THE WEBSITE. YOU CAN NOT EXCHANGE ITEMS OF YOUR ORDER PURCHASED FOR MONEY TO USE AS CREDIT ON THE WEBSITE. REGARDLESS OF SITUATIONS SUCH AS INCLEMENT WEATHER, NATURAL DISASTERS, EXTENDED WAITS IN LINE AT THE VENUE, FAMILY EMERGENCIES AND MEDICAL EMERGENCIES A REFUND WILL NOT BE ISSUED. All Event personnel have the right to refuse entry to any ticket holder, without a refund, for any reason at their discretion. Venue and Talent are subject to change without notice and are not grounds for a refund. Anything promised by the promoter that is unfulfilled is not guaranteed by Hedonic Productions and is not grounds for a refund.
Hedonic Productions Customer Service-
If you have a problem regarding the [Company Legal Name] website please contact us at (312)735-0274
Willcall-
Willcall tickets must be picked up only on the day of the event with the original credit card used to purchase the tickets and a state issued picture ID. All Willcall tickets must be picked up at the same time. Not being able to pick up your tickets from Willcall because you do not have the above items is not grounds for a refund.
Shipping-
Shipping fees are nonrefundable. Tickets can not be shipped to a PO Box address. Allow up to 5 business days for delivery for United States orders. Allow up to 8 business days for Canadian orders. If you enter an undeliverable address you will not receive a refund. Hence, if the package needs to be resent additional shipping fees will apply. Delivery can only be shipped to the billing address.
Convenience Fee-
A non-refundable Convenience fee will be charged Hedonic Productions and will appear on your merchant credit card statement along with your order charges. Total amount is shown at checkout. By agreeing to these terms you signify that you have understand and agree to this Convenience fee.
In most situations, a Convenience fee is always added to the price of the ticket. We make every effort to keep this Convenience charge as low as possible. This fee covers the overhead charges involved in box office operations not limited to ticketing software fees, credit card fees, labor, ticket stock, phone fees and more. Sometimes the Convenience fees charged are directed to us by the promoter, and sometimes includes fees all ticketing outlets are forced to charge for a show, such as venue facility fees, parking fees, etc. Thank you for supporting our independent business and understanding that this small fee helps to keep us in business.
Hedonic Productions does not assume liability for damages as a result to the use of any service, product or any material found within this web site. This may include but is not limited to the use of the website system, any content or demonstrations accessed via this web site or any other site to which the web site may be linked to. We reserve the right to modify any material within this web site including but not limited to: product/ and service descriptions at any time without notice. The information posted is believed to be accurate and reliable at the time it was posted. We do not take responsibility for its use, nor for any infringements of rights and or patents of any third parties resulting from the use of the website. Links from third party websites from this site are provided solely as a convenience.
Several methods of security are used including, encryption, firewalls and other technology and security procedures to help protect the accuracy and security of your personal information and prevent unauthorized access or improper use. For example, you will note that while using some features of the web site and online services, you will need to submit a password or some other type of authenticating information.
Your privacy is respected and we work hard to safeguard the privacy of your personal data. We realize that the Internet raises questions concerning the nature, use and confidentiality of information collected about consumers. We want you to know that we apply our long-standing commitment to safeguarding privacy to our Internet activities.
Your information is not shared and we do not disclose or sell any personally information (such as your name, address, telephone number or e-mail address) collected online on via the web site with other unaffiliated companies or organizations. In the future, should we decide to share such data with third parties for marketing, it will provide notification and the opportunity for its users to indicate whether they would prefer that the Company not provide such information about them to third parties. Because this information is a critical part of our business, it would be treated like our other assets in the context of a merger, sale or other corporate reorganization or legal proceeding.
Information we collect is used principally to provide you with the service(s) and product(s) you have ordered and to let you know about other offerings which may be of interest to you. Postal and e-mail address information, for example, enables communication about services offered and ordered, as well as the proper provisioning and billing of those services.Information will be provided in response to subpoenas and other legal demands, and where we believe that disclosing this information is necessary to identify, contact or bring legal action against individuals who may be endangering public safety or interfering with property or services, or with our customers' or others' use of them.
Information is collected online by asking you for it, for example, when sign up for service. A customer's name, address (postal and e-mail) and telephone number are the most important pieces of information, but we might request other information, based on, for example, individual organization marketing services.
Accessibility and use of any password protected or secure areas of the website, is restricted to authorized users only. Unauthorized users that attempt to access any of these restricted areas of the website may be subject to prosecution.
When you apply and register on the website you accept the terms and conditions that are applicable to that particular service. We do not warrant that that any service descriptions and/or content that is contained in the website is accurate, current, complete, reliable, or error-free.
Access may be terminated to the website along with any services with or without any cause, at any time. Any termination is to be accompanied by a written or electronic notice. We are not liable to you or any third party for service termination. Upon termination of any and all access to the website and services, your right to use the website and/or services is immediately revoked.
You are prohibited from engaging in any form of Internet or website abuse, including but not limited to the following:Distributing, publishing, or sending any kind of unsolicited or unwelcome email to any number of network users (commonly referred to as "junk mail" or "spam"), including, without limitation, mass promotions, unauthorized or unsolicited commercial advertising, and informational announcements, anywhere on the Internet. Posting a single article or substantially similar articles to an excessive number of newsgroups or mailing lists. Repeated or deliberate posting of articles that are off-topic according to the charter of the newsgroup or mail list where such articles are posted.Posting commercial advertising in a conference or newsgroup, unless it is specifically permitted to be posted within that group; or (e) violating the CAN-SPAM Act.
If your event is cancelled, we will refund the amount you paid for your tickets (minus order processing, service and delivery fees) using the same payment method used for purchase. If your event is postponed, we will contact you with the new date and time. All Event personnel have the right to refuse entry to any ticket holder for any reason at their discretion. Venue and Talent are subject to change without notice and are not grounds for a refund. Anything promised by the promoter that is unfulfilled is not guaranteed by the seller and is not grounds for a refund.
There are no refunds, returns or exchanges.